At the beginning of the new year, some families are busy adding furniture to their homes. However, Ms. Zhao, who lives in Taiyuan, Shanxi, has recently encountered such a problem: she spent tens of thousands of dollars to customize a set of cabinets of a certain brand, and found it to be a counterfeit product after installation.
"After the installation, it was found that the workmanship was very poor, the door panels were high and low, and the stone surface of the cabinet was damaged." After careful comparison, Ms. Zhao found that the furniture brand she bought had a few words. Through online enquiries, Ms. Zhao learned that the address of a brand manufacturer is in Guangzhou, and the production address she bought is in Zhengzhou.
In order to further determine the true and false, Ms. Zhao called a brand manufacturer to consult, and the other party's reply was only produced in Guangzhou. At this time, Ms. Zhao was just awakened as she dreamed. The product she bought at a price was originally a counterfeit.
According to the Shanxi Consumers Association, furniture complaints were hot in 2011 and 2012. Among them, consumers report that the size of the custom furniture is wrong, there is color difference, and the style and booking are inconsistent.
"In the case of furniture disputes, most consumers will choose to negotiate with the merchants to solve the problem." Liu Limin, director of the complaints department of the Shanxi Consumers Association, said that when the consultation fails, some consumers simply admit that they are unlucky, and this kind of psychology will also be Merchants use to form a vicious circle within the industry.
In response to the above phenomenon, experts suggest that you must sign a detailed contract for the purchase of custom-made goods and ask for a valid invoice. In the event of a dispute, the contract and invoice will become evidence.
“If the material and size of the goods are found to be inconsistent with those indicated in the contract, the merchant will default and the consumer can defend the rights accordingly.†Luo Yi, deputy director of the 12315 Command Center of Taiyuan City Administration for Industry and Commerce, said that if there is evidence Prove that the purchased goods are “alternatives†produced by third-party manufacturers, and consumers can sue the merchant for replacement and compensation. (ç½—å°åŽ)
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