How can a portal company do a good after-sales service to gain a better reputation?

At present, due to the different architectural ages of buildings, changes in the implementation of building standards, and different areas, different functions of building design, and Other factors, it has been determined that the size of custom-made door products is not standardized. In particular, high-end brand products are often custom-tailored, which determines the variety of product styles and materials. For the door industry after-sales has brought some difficulties, then, how can doors and windows enterprises do a good job after-sales service to win a better reputation? The following nine Xiaobian make analysis for you.

Establishing a sound management system The after-sales service of the door industry is the same as the quality management system. The implementation of after-sales service also requires a complete management system. The person in charge of Ouyu Wood believes that the vast majority of orders for door products are custom-made products, with special sales processes. Orders are only the first step in sales work. From the order to the completion of the process, the installation is completed. There are a large number of supporting services. Every step requires careful work.

Timely solution to the worries of consumers after purchasing their products Any product that will have more or less problems in the process of consumption will cause inconvenience to the user due to aging of components and carelessness during use. Products as a commodity made of natural materials, with its inevitable defects, climate change, changes in air humidity, improper maintenance during use, etc., can easily cause door industry products such as wood shrinkage, swelling, etc. Phenomenon, how to deal with the consumer's maintenance appeal and timely solve the worries of consumers after purchasing the product, will measure the responsibility of a company to the market and consumers.

The important point to establish after-sales service after-sales service is to establish a quick response mechanism for after-sales service departments, sales outlets, and production plants to coordinate and coordinate. The personnel responsible for after-sales service of Dekai Wood Industry Co., Ltd. introduced that once we have encountered customer complaints of after-sales service, the after-sales service personnel must rush to the customer site within 24 hours to inquire the cause of the problem, assess the degree of maintenance, and negotiate with the consumer. Out of the solution, anyone who can be repaired on-site, immediately dispatched the maintenance personnel to the door to deal with it, can not be handled on-site, immediately contact the return to the factory maintenance, never delay, never push. In the end, the person in charge said: "We have been doing this for all times in Dekki Wood, and we have never relaxed our after-sales service."

When talking about the importance of after-sales service, the person in charge of Yazhi Xuan said: "Good after-sales service has made our Yaxuan brand famous among consumers, and the brand benefits are becoming increasingly prominent. In our customer base, siblings Mutual recommendation comes from the ordering parties, friends have introduced each other and the purchaser has it. They purchased our products a few years ago and laid a very good mass base for our brand.”

Therefore, the door industry must do a good after-sales service, we must provide customers with a full range of design, measurement, manufacturing, delivery, installation, maintenance, maintenance of the entire process of technical support and consulting services. Only by rigorous management, quality assurance and quality service can we obtain a good market return. Products produced by doors and windows enterprises can become genuine trustworthy products for consumers and play an important role in promoting the brand building of enterprises. This is also the basis for the survival of enterprises.